Policy

Cancellation Policy

I understand that sometimes schedule adjustments are necessary, therefore, I respectfully request at least 48 -hour notice for cancellations or rescheduling.

Any cancellations or rescheduling done within 24 hrs of your scheduled appointment will result in your deposit becoming nonrefundable. This will also apply to no-shows.

I will send out a courtesy reminder message 48hr before your appointment. If you do need to cancel or rearrange please contact me as soon as possible.

Movefree Sports Massage has the right to cancel a treatment by giving 24 hours’ notice.

Movefree Sports Massage has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill.

Movefree Sports Massage commits to rearranging treatments to a new time and date within two weeks of the canceled treatment where possible.

Age Requirements

The minimum age requirement for access to my studio is 16. All children aged 16/17 must be accompanied by an adult.

Late Arrival Policy

All scheduled appointments will end at the scheduled ending time in order for me to stay on schedule. Clients who arrive late to their scheduled appointment will be charged for the full session and will not receive a time extension. For a new client -first appointment, please arrive 15 minutes prior to your scheduled appointment time to allow time to complete your initial consultation and assessments. For all other appointments, please arrive 5 minutes before your scheduled appointment time to allow time to undress and prepare for your session.

Client Conduct

Movefree Sports Massage has a ZERO tolerance policy towards inappropriate behavior and/or solicitation. Only professional massage and bodywork services are offered at this massage practice. Massage services will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, threatening speech or behavior, sexual advances or requests, or disrespectful actions or language. A session will not be conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for any of these reasons, full payment for the scheduled appointment will be charged in full.

Refunds

Movefree Sports Massage has a no refund policy on services completed. If you are unhappy with any of the treatment being carried out please communicate this to me within your session. I will happily take on board your feedback and opinions, as I aim to give you the best possible service I can offer.